Our Company

First General Muskoka was established in 2004 and has led the property and damage restoration industry in technology, service, education and customer approval rating ever since. Coordinating your restoration needs with your Insurance Company, our focus is always on offering you peace of mind and satisfaction in an otherwise stressful situation. 

We take pride in the insurance companies we represent and are committed to giving the ultimate in customer satisfaction! When we say First General Muskoka provides emergency and catastrophic restoration services around the clock, that means we respond to your claim 24-hours a day, 365 days of the year, holidays included. Our ability to react quickly helps to ensure your safety and protection of your personal property and business assets. In fact, First General's ability to arrive at the site equipped and prepared can substantially reduce losses by providing prompt detailed reports with well-defined cause-of-loss photographs and accurate repair estimates. 

Once in action, First General Muskoka's restoration and claims support teams work around the clock to assess damage and take immediate steps to stabilize the situation. Regardless of the size or type of structure, whether damage is a result of vandalism, accident, fire, smoke, mould, wind or flooding we have the specialized knowledge and training. Insurance restoration is our year-round business. In this regard, the Insurance Restoration Industry is a truly unique business. On any given day, at any given time we stand ready to provide full support to our clients with positive action to all calls, requests and assistance.

Our Team

Although First General Services Canada is a National Service Provider to the Insurance Industry, First General Muskoka is a locally owned business located in the heart of Muskoka. We can draw from the expertise and resources of a National team of Certified experts in a time of need. To serve you better, all of our employees are certified specialists and are constantly updating their expertise in restoration technology. 

As a member of the Institute of Inspection, Cleaning and Restoration Certification, Clean Trust, we are ready to provide you with the information and service you would expect from the best. First General Muskoka has worked closely with all the Insurance Companies across the country and continue to work hard to serve you better.

Our Commitment

From the customer service representatives to the project managers, every employee of our professional restoration team understands your needs. We are committed to working with you through each stage of the restoration process, allowing you the security and relief that your property is in good hands. Our written warranty on our workmanship, is an example of our commitment to your satisfaction. Our on-line survey for all customers of First General Muskoka, shows that we care what you think. Your opinion on all aspects of your claim is very important to us and is used as a tool to ensure your satisfaction and the satisfaction of future customers and to help identify learning opportunity and improvement with all our staff.