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Water Damage Restoration

Water damage worsens as time passes. The more immediate the response and the quicker that water damage removal and clean-up begins, the less the ultimate damage and the faster you are back to normal. Costly issues can arise within 72 hours if they are not addressed properly. Only Certified Technicians can handle water damage restoration, since returning your property to its equilibrium is a fine science that requires the right amount of time, equipment, and monitoring, all supported with leading edge documentation. Organic materials are used at the outset to stabilize the environment and minimize any impact to the occupants of your home. First General Muskoka has the expertise and experience to complete all initial, ongoing and final stabilization of your property's humidity levels and the moisture content of its materials. We commit to a two hour response time under normal circumstances and use sufficient drying equipment to complete stabilization in the shortest period possible.

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Treatment of Mold

Mold is a very sensitive topic in today's Insurance environment. Mold can be the result of many causes; Long term seepage of water into your home, unattended sudden and accidental influx of water into your home, or the result of a long term damp basement/high humidity situations. Every Mold claim needs to be investigated on a case to case basis, determining the cause and extent of the mold situation. First General Muskoka has the expertise and experience to handle all of your mold requirements. Our AMRT Certified technicians will respond to your situation and immediately determine the origin and cause of the problem area and relay this information to your Insurance Company. All emergency procedures to ensure your health and safety will be performed by our expert and Certified staff. We will then treat the location and remediate the situation in accordance with the Canadian Mold Guidelines and Clean Trust Standards.

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Structural Drying

Our professionals have the equipment and experience necessary to handle the most challenging of situations. First General Muskoka have the technology and equipment to handle all types of structural drying, regardless of the magnitude of the water loss. Prompt action by our experienced restorers makes a difference when assessing structural damage to property. Our technicians concentrate on safely drying, deodorizing and disinfecting the areas flooded or damaged by water. Our "first-in" technology advantage, professional know-how and state-of-the-art equipment enables us to control the amount of damage you might incur.

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Content Claims Inventory Service

In many situations, the loss of sentimental possessions is paramount to its owner. When fire or water damage requires the assessment of contents, First General Muskoka has access to leading experts in the restoration of personal possessions such as fine arts, jewelry and specialty electronics. We orchestrate the presentation of all relevant documentation for your perusal and claim and assist with value engineering decisions. Damaged contents deteriorate quickly but immediate attention can reverse their decline and restore them to prime condition.

The handling and possible moving of contents to a remote location for more specialized cleaning, or in some cases putting the contents into sealed containers on site, are also normal occurrences resulting from an insurance claim. One major concern is always the ability to properly identify the contents and their condition at the time of loss. First General Muskoka has the expertise and technology to handle a full contents inventory service with documentation. This inventory process provides a complete photo library of your contents and their condition. This process ensures that all documented items are handled properly from the moment they leave your property, to the minute they are returned to you. First General Muskoka provides you with a complete chain of custody whether contents are being repaired, cleaned or disposed.